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[Resolved] 500 error related to Access and Feeds

This support ticket is created 5 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 5 replies, has 2 voices.

Last updated by Dave 5 years, 5 months ago.

Assisted by: Waqar.

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#1348659

I'm suddenly getting a ton of 500 errors like this:

2019/09/25 22:56:31 [error] 1721#1721: *74669379 FastCGI sent in stderr: "PHP message: PHP Fatal error:  Uncaught Error: Class 'OTGS\Toolset\Access\Controllers\Filters\Capabilities' not found in /www/wp-content/plugins/types-access/application/controllers/filters/feed_permissions.php:64
Stack trace:
#0 /www/wp-content/plugins/types-access/application/controllers/frontend.php(142): OTGS\Toolset\Access\Controllers\Filters\FeedPermissions->set_feed_permissions(Array)
#1 /www/wp-includes/class-wp-hook.php(286): OTGS\Toolset\Access\Controllers\Frontend->set_feed_permissions(Array)
#2 /www/wp-includes/plugin.php(208): WP_Hook->apply_filters(Array, Array)
#3 /www/wp-includes/class-wp.php(378): apply_filters('request', Array)
#4 /www/wp-includes/class-wp.php(737): WP->parse_request('')
#5 /www/wp-includes/functions.php(1105): WP->main('')
#6 /www/wp-blog-header.php(16): wp()
#7 /www/index.php(17): require('/www/wp-blog-he...')
#8 {main}
  thrown in /www/wp-content/plugins/types-access/application/controllers/filters/feed_permissions.php on line 64PHP message: wp_die (500):  : The site is experiencing technical difficulties" while reading response header from upstream, client: 18.234.170.81, server: , request: "GET /contact-us/feed HTTP/1.1", upstream: "<em><u>hidden link</u></em>", host: "ccdocle.org"

I see the same error for

Updated from 2.7.5 to 2.8 today, so I'm going to guess there's a pretty obvious reason this is happening. I rolled back and it looks like the errors have gone away.

I cloned the site to staging before updating. The debug info attached is from that site.

#1348669

Hi Dave,

It seems that our chat was disconnected, so I've moved the conversation to this email support ticket.

I'll need to perform some testing and research based on your report, on my test website.

Will share my findings, as soon as it completes.

regards,
Waqar

#1348911

Hi Dave,

Thank you for waiting.

I've confirmed and this issue with Toolset Access 2.8 has been highlighted and is being worked on already.

A fix is planned to be included in version 2.8.1, which is expected to be released soon.

I'll keep you updated with the progress through this ticket and please update as soon as it becomes available.

Appreciate your report and meanwhile, you can keep using 2.7.5 version.

regards,
Waqar

#1349467

Thanks, Waqar. I figured it was an issue you might be working on. Sorry for disappearing last night – it was past midnight here and I had to get some sleep.

#1349729

Hi Dave,

You're very welcome and feel free to get in touch anytime - we're here to help.

Access 2.8.1 has been released and please let us know if you still see any errors/warnings.

regards,
Waqar

#1349735

My issue is resolved now. Thank you!