404 when installing from module manager

This support ticket is created 7 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 7 replies, has 2 voices.

Assisted by: Adriano.

Author

Posts

September 16, 2016 at 5:22 pm #436943

I am trying to: Install module from module manager

I visited this URL: hidden link

I expected to see: Install module

Instead, I got: 404 page

September 17, 2016 at 8:40 am #437092

Adriano

Hello,

When do you get 404 page? After clicking in Module Manager? Could you try to isolate the issue? No extra plugins and no custom theme.

September 17, 2016 at 11:48 am #437143

Yes I did, still get a 404 after I click any of the install button in module manager.

September 18, 2016 at 8:41 am #437282

Adriano

Do you have something on your logs? Of course you will need to enabled WP debug mode to see that.

If you don't have a thing there, please provide credentials to your site and I'll be happy in taking a looking at this for you.

September 23, 2016 at 5:02 am #439156

Any updates ?

September 27, 2016 at 6:02 pm #440500

Adriano

Sorry the delay. Both pages return 500 error. Could you give me credentials once more?

September 27, 2016 at 7:10 pm #440545

I will need your IP

September 30, 2016 at 7:31 pm #442077

Adriano

186.244.75.146

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