We could not connect to the Google Maps autocomplete service, error

This support ticket is created vor 3 Jahre, 8 Monate. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tags: Types plugin

This topic contains 12 Antworten, has 2 Stimmen.

Last updated by nabils vor 3 Jahre, 8 Monate.

Assisted by: Shane.

Author

Artikel

Juli 28, 2020 at 10:17 am #1720491

nabils

Tell us what you are trying to do?

Hi,
I was using google maps in my website to show locations and it was working fine. However, now it shows an error "We could not connect to the Google Maps autocomplete service, but you can add an address manually." Please advise what can be the problem.

Juli 28, 2020 at 6:34 pm #1720993

Shane

Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nabils,

Thank you for getting in touch.

Can you check to ensure the following 3 API's are enabled for your map Maps API, JavaScript API, Geocoding API, and Places API.

Thanks,
Shane

Juli 28, 2020 at 6:37 pm #1720997

nabils

Where I can check all this sittings? What I remember, that I have added API key in toolset map sittings when I start developing the website.

Juli 28, 2020 at 6:48 pm #1721007

Shane

Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nabils,

What I would recommend that you do is to recreate your API key by following the instructions in the list below.

Thanks,
Shane

Juli 28, 2020 at 6:48 pm #1721009

Shane

Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

Here is the link https://toolset.com/course-lesson/creating-a-maps-api-key/

Juli 28, 2020 at 7:42 pm #1721049

nabils

Thank you for your reply.
I have recreated an API key but still not working.

Juli 28, 2020 at 7:44 pm #1721077

nabils

Please find the screenshot attached.

Juli 28, 2020 at 7:48 pm #1721091

Shane

Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nabils,

Would you mind allowing me to have admin access to the website so that I can have a look ?

Thanks,
Shane

Juli 28, 2020 at 8:07 pm #1721107

Shane

Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Nabils,

The issue is definitely your API key as i'm getting this message when I check the API key "REQUEST_DENIED - This API project is not authorized to use this API."

Ensure that the URL for your API key match's your website's URL. If you're able to remove the URL restriction from your API key please remove it and try again.

Thanks,
Shane

Juli 28, 2020 at 8:19 pm #1721115

nabils

I already did not make any restrictions for the API key.

Juli 28, 2020 at 8:33 pm #1721151

Shane

Supporter

Languages: Englisch (English )

Timezone: America/Jamaica (GMT-05:00)

HI Nabils,

The issue is definitely with the API Key as when I tested one that we have here your maps validated and worked fine.

Could you send me a screenshot of your API setup on Google ?

Thanks,
Shane

Juli 28, 2020 at 8:36 pm #1721159

nabils

Please find it attached.

Juli 28, 2020 at 11:31 pm #1721249

nabils

The problem was with the API Key I used. My issue is resolved now. Thank you!

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.