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[Gelöst] Toolset says I don't have a subscription?

This support ticket is created vor 2 Jahre, 10 Monate. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Hong_Kong (GMT+08:00)

This topic contains 3 Antworten, has 3 Stimmen.

Last updated by Luo Yang vor 2 Jahre, 10 Monate.

Assigned support staff: Luo Yang.

Screenshot 2020-01-10 at 18.03.04.png


our website suddenly broke, so we did the usual ie disable plugins etc ... but it seems that the issue is that Toolset is saying that I I haven't renewed the subscription ? From what I gathered it's an automatic subscription and I got an email confirmation unless I am not understanding ? I have just looked at the site and I can't see where I am supposed to pay for in invoice if it hasn't been paid ?

See the attached. When I click on the 'purchase a subscription or enter key' and then the 'revalidate the subscription' button nothing happens




I think you need to re-enter the key for that site.
You can find that key here

If there is none, generate a new one and register Toolset again on your site - this should solve it.


Thanks for the quick response!!!

The problem is that when I go to the commercial tab, the buttons don't work. Both 'unregister' and 'revalidate' - The site is sooo broken now : (



Luo Yang

Languages: Englisch (English ) Vereinfachtes Chinesisch (简体中文 )

Timezone: Asia/Hong_Kong (GMT+08:00)


Please try these:
1) Upgrade Toolset Types plugin to the latest version 3.3.8 manually, you can download it here:

2) Follow our document to regenerate your site key, and test again:
section "Automatic Installation (once you have Types plugin installed)"