The user was losing the content template after each post update.
The content templates do not have language information attached, so when you update a post, the content template dropdown is empty and it saves "None" as the content template.
Run "Set language information" action in WPML->Support->Troubleshooting. Check this screenshot http://prntscr.com/tb73nm
Then, assign a content template to a post, make sure it is working. Save the post again and check if the content template is lost, it should not. I could have run this action, but I need to make sure a database backup is secured before.
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