Can't connect to Toolset

This support ticket is created vor 1 Jahr, 7 Monaten. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Heute stehen keine Supporter zur Arbeit im Werkzeugsatz-Forum zur Verfügung. Sie können gern Tickets erstellen, die wir bearbeiten werden, sobald wir online sind. Vielen Dank für Ihr Verständnis.

Dieses Thema enthält 1 Antwort, hat 2 Stimmen.

Zuletzt aktualisiert von Christopher Amirian vor 1 Jahr, 7 Monaten.

Assistiert von: Christopher Amirian.

Author

Artikel

April 18, 2023 at 9:32 am #2596035

alexanderW-4

Toolset tells us that it can't connect to toolset.com to check for updates, so we would like to add firewall rules to allow the access. We could enable toolset.com's IP address which is 18.66.15.71 but I doubt that this is the right address. Maybe it is api.toolset.com or update.toolset.com or something like that. Could you please tell exactly us which sub domains and IP addresses are being accessed by toolset?
Thanks in advance,
Alexander Wenzl

April 18, 2023 at 11:50 am #2596113

Christopher Amirian

Supporter

Sprachen: Englisch (English )

Hi Alexander,

Please use this in the Firewall whitelist:

versteckter Link
versteckter Link

Thanks.