This support ticket is created vor 6 Jahre, 6 Monate. There's a good chance that you are reading advice that it now obsolete.
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3. Can you please re-save Permalink settings from WP Dashboard >> Settings >> Permalinks page and see if it helps? And if you are using any custom permalinks, please try to use default ones of WP and see what happens.
4. Create a new Test view and enable A-Z navigation and see how it works.
5. If above does not solve the issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and check the issue.
Your next answer will be private which means only you and I have access to it.
=== Please backup your database and website ===
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.